Using Speedy
Everything here is done by sending a message to the Speedy number, the one that sends you the lead cards. You never have to open a website to run Speedy day to day. Speedy only sends approved WhatsApp templates and replies inside the window WhatsApp allows, and it never sends anything that would put your number at risk.
What you can send Speedy
| What you send | What happens |
|---|---|
| Your listing notes, as a message, a forwarded unit sheet, a PDF or a voice note | Speedy reads them, turns them into a short list of facts and sends them back for you to confirm. Send the portal link or the reference with them so it knows which listing they belong to. |
| A short reply to a question Speedy asked you | The answer is saved to that listing, so the next buyer who asks the same thing gets it straight away. Reply to the question message itself when you have more than one open. |
| CLOSED KL-1889 | Marks that listing as gone. New enquiries on it are handed to you instead of answered. |
| AWAY 25 Sep | Changes what Speedy offers for a viewing until that date and names when you are back. It does not stop replies: see Whether a listing is available below for what does. |
| BACK | Ends the away period straight away. |
| PAUSE | Stops every reply on every chat from your next message onwards. Same as the switch on your account page. |
| RESUME | Starts replies again on every chat. |
| Reply MINE (or STOP) to a lead card | Takes over that one conversation. Speedy stops in it for good, the moment you reply. |
| HELP | Sends the short list of what you can send Speedy. |
Connecting your number
Before you connect, switch off the WhatsApp Business app's own Greeting message and Away message, in its Business tools settings. If you leave them on, a buyer can get two replies to the same message, yours and Speedy's.
During Embedded Signup, WhatsApp shows a screen asking whether to share your chat history with the business platform. Speedy never asks for that screen and never reads your past chats whichever button you choose; the screen is WhatsApp's own step, not ours.
From the moment you connect, every message sent to or from your number reaches Speedy, so it can tell a lead from an ordinary message. Only the lead conversations are stored; everything else is dropped at once.
How to write notes Speedy can answer from
Speedy answers only from your notes. It cannot guess, and it will not repeat a figure it cannot find in what you sent. The closer your notes are to how you would answer a buyer, the fewer leads come back to you.
- One fact per line, in plain words: price, size, floor, view, furnishing, parking, service charge, cheques, availability.
- Put the currency and the unit on every figure. Write 2,350,000 AED and 1,290 square feet, not 2.35 and 1290.
- Say what is not included as well as what is. No balcony and no parking are useful answers.
- Send notes in any language. Speedy stores an English version beside them and answers buyers in English.
- If two lines disagree, the later line wins, and anything you sent as an answer to a question wins over everything above it.
- Update a listing by sending the new notes again with the same link or reference.
Whether a listing is available
While the availability setting is on, a listing you have not closed is treated as available, so a buyer asking the most common first question gets a straight yes instead of a hold.
The moment a unit goes, send CLOSED and the portal reference. Until you do, Speedy will keep saying it is available.
If you would rather Speedy only said what is written in your notes, turn the setting off on your settings page. Then availability is answered only when your notes say so.
What Speedy will say
Two sentences at most, in your name, from your notes. One question at a time. Two viewing times when the buyer is ready, then the chat comes to you with what was asked.
What Speedy will not say
It never states a price, a fee, a size or a date that is not in your notes. It never negotiates, and a price question goes to you. It never gives mortgage, visa, tax or legal advice. When a buyer asks whether the reply was automatic, it says that it was.
When your notes do not hold the answer, the buyer is told you are confirming it, and you get the question. Your answer is saved for next time.
How to stop it
There are three real ways, and none of them needs anyone from Speedy. AWAY is not one of them: see below.
- Type in the chat yourself, or reply MINE or STOP to the lead card for it. Speedy stops in that conversation for good, the moment your message is seen.
- Turn off the Pause replies switch on your account page, or send PAUSE to the Speedy number. Nothing is sent on any chat while it is off, and RESUME or the switch starts it again.
- Send AWAY with a date if you only want the viewing offer to change while you travel; it does not stop replies, so use Pause for that.
- Cancel from your billing page. Replies keep running until the end of the period you have paid for.
When something is wrong
Open Conversations on the website and use the "Speedy got this wrong" button on that chat. A person reads what happened, and it is added to the set Speedy is tested against before anything changes.
For anything else, write to support@speedyleads.io and a person answers, Monday to Saturday, Dubai hours.